Account Manager- TechPoint Golledge
Basingstoke
Full-time
Permanent employee
35,000 - 45,000 £ per year
Introducing TechPoint
TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey.
The Role
To actively promote and sell the TechPoint Golledge’s specialist components products, providing the best customer service in the frequency products industry and to support and the internal & external sales team to work pro-actively in achieving set targets and KPI’s.
Responsibilities
- Providing dedicated customer service and sales administration support for existing and potential customers
- Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business
- Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel
- Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate
- Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible
- Proactive calling existing & potential customers
- Proactively gathering & logging market information concerning potential customers, customers and competitors
- Notifying your line manager of any lost business along with reasons for not winning
- Ensuring actions from visit reports are completed within 24-hours if practically possible
- Ensuring a high degree of accuracy is maintained in all tasks
- Working together with external Sales team on quarterly business reviews (QBR’s)
- Occasional support at trade exhibitions and customer visits overseas
- Establishing strong relationships with internal and external customers and other departments within the business
About you
Key Performance Indicators
- Quote completion, follow-up and conversion
- Sales growth in your regions - Sales bookings, targeting year-on-year growth
- Sales gross margin
- Number of active customers, targeting year-on-year growth
- Essential – Previous experience in a sales environment.
- Essential – Experience in the electronics manufacturing or RF components.
- Desirable - Knowledge of customers, competitors, and market trends is highly valued.
- Desirable – Strong communication skills.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Tastecard discounts
- Free parking
About us
Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply